General Terms and Conditions for Reservation and Cancellation

These General Terms and Conditions govern the relationship between Hotel Motto and the hotel guests in connection with the services provided.

1. RESERVATION TERMS

1.1. You can make a reservation at Hotel Motto in one of the following ways:

  • via the reservation form on the website: Hotel Motto Stara Zagora

  • by email: hotelmotto@gmail.com

  • by phone: +359 877 270 060

  • in person at the hotel

1.2. After receiving and processing your request, we will contact you to confirm the availability of accommodation.

1.3. You will receive confirmation of your reservation at the email address you provided. It will include: the type and number of reserved rooms, the check-in and check-out dates, the number of guests specified in the reservation request, and the amount due. Please read this information carefully and contact us if any correction is needed.

1.4. Payment terms and cancellation/shortening of stay policy:

  • You will receive a reservation confirmation after successful advance payment for the first night.

  • Cancellation of a reservation or change of stay without penalty is possible up to two days before the arrival date. In case of cancellation within a shorter period, a penalty equal to the value of the first night applies.

  • If you wish to shorten your stay without penalty, you may do so up to 24 hours before the desired departure date.

1.5. After receipt of the advance payment, your reservation is valid and considered finally CONFIRMED.

1.6. By making a reservation at Hotel Motto, the client is deemed to have read and agreed to these General Terms and Conditions.

2. RESERVATION CANCELLATION TERMS

2.1. You can cancel your reservation in one of the following ways:

  • via the reservation form on the website: Hotel Motto Stara Zagora

  • by email: hotelmotto@gmail.com

  • by phone: +359 877 270 060

2.2. If a confirmed reservation is canceled two (2) or more days before the check-in date, no penalty is charged.

2.3. If a confirmed reservation is canceled less than two (2) days before the check-in date, or in case of no-show on the day of arrival, a penalty equal to the value of the first night for each reserved room is due, paid as a deposit.

2.4. Hotel Motto reserves the right to cancel a confirmed and paid reservation in cases of force majeure or other reasons beyond the hotelier’s control. In such cases, the hotelier:

  • offers accommodation for another period under the same conditions and prices; or

  • refunds the deposit paid by the client within 30 (thirty) days from the date of receipt of a written request from the tourist, without owing any penalty.

3. ACCOMMODATION TERMS

3.1. Check-in and check-out times:

  • Check-in: after 14:00

  • Check-out: until 12:00

In case of late check-out, when possible and agreed in advance with Reception, an additional fee applies as follows:

  • check-out by 18:00 – 50% of the nightly rate;

  • check-out after 18:00 – 100% of the nightly rate.

3.2. Reservations are held until 24:00 on the day of arrival.

3.3. Children under 2 years of age are accommodated free of charge.

3.4. Pets are not allowed in the hotel.

3.5. Accommodation in the hotel is provided upon presentation of personal identification documents of the guests. The data you provide are protected in accordance with the Personal Data Protection Act and the regulations governing information protection and are processed solely in connection with compliance with the requirements of the Tourism Act. This information will be used exclusively in relation to the reservations made and will not be provided for other purposes.

4. ACCOMMODATION PRICES

4.1. The accommodation prices at Hotel Motto are listed on the hotel’s official website.

5. PAYMENT METHODS

5.1. Via the reservation form on the website: https://hotel-motto.com/

5.2. Cash at the hotel (in euros).

5.3. Debit or credit card at the hotel.

5.4. Advance payment by bank transfer to the following bank account:

Account holder: ABAS OOD

Bank: ProCredit Bank EAD – Stara Zagora branch

IBAN: BG42PRCB92301001121118

BIC: PRCBBGSF

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. Hotel Motto undertakes to provide the hotel guests with the services they have requested and paid for in full.

6.2. Amounts paid for services that are not used in full or in part due to the guests’ fault are non-refundable.

6.3. All prices published on the hotel website https://hotel-motto.com/ and described in the hotel’s email messages are in Bulgarian leva and include VAT and tourist tax.

6.4. Costs for additional services are not automatically included in the final price and must be paid separately.

6.5. Hotel Motto is a non-smoking facility. According to national legislation, smoking in public places is prohibited; therefore, in case of non-compliance, the hotel reserves the right to impose, without prior notice, a fee of €100.00.

6.6. Hotel guests are responsible for observing generally accepted standards of good conduct during their stay. All costs for material damage caused to the hotel shall be paid by the persons responsible.

7. IN CASE OF FORCE MAJEURE

7.1. In the event of force majeure related to the COVID-19 pandemic, the management of Hotel Motto undertakes to fully refund any prepaid amounts for requested and unused services and overnight stays.